YourGuide Support Center

We're here to help you with any questions or issues

Contact Us

For questions or support requests, please reach out to us via:

Email: info@yourguide.az

WhatsApp: +994 55 686 8509

You can also contact us through our social media:

Instagram | Facebook

We aim to respond to all inquiries within 24-48 hours.

Frequently Asked Questions

How do I use the YourGuide app?

YourGuide is designed to help you find and book tours easily. To get started:

  1. Download and install the app from the App Store
  2. Register using your full name, email address, and password
  3. Browse available tours and their prices on the main page
  4. Select a tour you're interested in
  5. Complete the required information for booking
  6. Complete the payment process

How do I create an account?

Creating a YourGuide account is simple:

  1. Open the YourGuide app
  2. Tap on the Registration option
  3. Enter your full name, email address, and create a password
  4. Submit your registration

All personal information is securely stored according to our privacy policy.

How do I log in to my account?

To log in to your YourGuide account:

  1. Open the YourGuide app
  2. Enter your email address
  3. Enter your password
  4. Tap the login button

If you've forgotten your password, please contact our support team.

How do I book a tour?

Booking a tour with YourGuide is easy:

  1. Browse the available tours on the main page
  2. Check the tour details and price
  3. Select the tour you want to book
  4. Fill in the required booking information
  5. Complete the payment process
  6. You'll receive a confirmation of your booking

How can I contact support?

You can reach our support team in several ways:

Privacy Policy

Our privacy policy details how we collect, use, and protect your information. You can view it here.

Terms of Service

By using YourGuide, you agree to our terms of service, which you can read here.